Support FAQ

A copy of the QuickStart setup guide shipped with your PrimeArray system. To download a copy, go to: Support Docs.

Login into the PrimeArray Web Console Manager.

On the Network/TCPIP page, enter the DNS server IP address. Leave the DNS Suffix field blank on this page and then click Apply on bottom of page.

Go to the Network/Windows tab. Enter the AD domain name. Click DOMAIN MODE, APPLY AND REBOOT. Back on the same page, click the blue Register hyperlink, and enter the administrative AD user name and password to register.

On the Network, Windows page, you should now see a “yes” next to Registered to Domain.

Next, you will pull all your domain users over. Go to security, account, domain account. Choose the modify button on the right and enter your administrative AD account and password. Now all your domain accounts should show up in the unselected box on the left. The groups and users that you want to have access the Servstation should be moved over to the authorized box. Then hit apply.

Your domain registration is now complete.

The first thing to do is make sure you have done the registration process properly. Go to network, windows screen. Make sure the Workgroup/Domain Name field is filled in properly. This should be the domain name of your Windows domain, without any suffixes. Under domain name, enter your windows domain. Under windows security mode, click domain mode, then REBOOT. After machine comes back up click register button and register to the domain with AD username with administrative rights and password. After it registers successfully, go back to Network, Windows screen, and make sure it says YES next to registering to the domain.

If it still reads No, you can do this: Go to Network, TCP/IP page, try leaving the DNS suffix field blank as well. Then repeat the registration process as outlined above.

Go to the Windows Active Directory administrative interface on your Domain Controller server and delete the current PrimeArray server registration.

Leave DNS Suffix field blank on Network, TCP/IP page.

Go to Network, Windows, change to workgroup mode and reboot.

You should now be in workgroup mode, not registered to domain.

Go to the web page: //System_ip_address/admin/special.

About halfway down, check box for enable single DC mode. About halfway down, where it says DC ip address, you can add the ip address of the domain controller. Do not add name of domain controller. Apply that.

Go to the Admin Home/Network/Windows to register this NAS to DC again. Enter domain name, click DOMAIN MODE, APPLY AND REBOOT, then enter the necessary AD user name and password to register.

Go to Security, Account, Domain Account and bring over users.

1. You can fill out the Registration card that shipped with your system and return to PrimeArray.

2. You can use the online registration form on PrimeArray’s website.

You can send the details to PrimeArray via our support email: support@primearray.com

You can call our support line at 508-653-6250.

You can use the online incident form on PrimeArray’s website.

You can download our product manual (suitable for ServStations, ProServers, NetServs or FlexNas) at: Documentation & Software

First, PrimeArray technical support will need to determine that you have a failed hardware component by troubleshooting your system. If we determine the component has failed we will generate an RMA number for you.

You should ship the failed component back to us at the address below, with the RMA number on the outside of the box.

RMA # XXXXXX
12 Michigan Drive
Natick, MA 01760

Once you put in the new controller, you will have to re-configure it with the TCP/IP settings, and DNS settings from your old controller. All data will be retained when you switch controllers.

Below are the apply volumes steps:

• Log into the PrimeArray Web Console.
• Go to the Volume/Information/Volume View tab.
• On Volume View tab, click volume hyperlink (usually Volume1).
• On the Volume1 page, the Status field on the right should read “Apply(Ready)”.
• Click “Apply” on the bottom of the tab to apply the volumes to the new controller.

Once you Apply, the disk images may take about 30 minutes to appear.

Hint: Go to the Disc Server/Disc Images tab and hit the “rescan images” button (top right of screen) to help images reappear faster.

First, find the correct firmware on our support page. Documentation & Software

Download the latest firmware release to a location on your network.

Log into the PrimeArray Web Console.

Go to the Server/Upgrade tab.

Browse for the downloaded firmware file.

Hit apply and then reboot. All settings, including your network settings and your data will remain the same after the upgrade.

Manual update:

You can find the latest firmware release at: Trend Micro Download.

Click on the file lptXXX.zip and download it to a location on your network.

Log into the PrimeArray Web Console.

Go to the Virus Scan/Update tab.

Browse for the downloaded firmware file.

Hit Apply and then Reboot.

Automatic updates:

Log into the PrimeArray Web Console.

Go to Virus Scan/Update tab.

Select Trend Micro Update Server on Internet.

Updates will download and install automatically. You can choose the Schedule button to schedule unattended updates.

Download the manual from hereDocumentation & Software

Download the manual from Documentation & Software

Download the manual from hereDocumentation & Software

Download the manual from hereDocumentation & Software

Second Copy allows you to keep a “second copy” of all your important files at a different location. Set it up once and forget about it. Second Copy will copy your files at specified intervals in the background without manual intervention. Initially it will copy all specified files. In subsequent runs it will only copy new or changed files.

A state of the art user interface offers easy setup wizards and multiple graphical views of the information. Second Copy is designed to run under Windows 9x/Me/NT4/2000/XP/2003.

To use Second Copy, simply create profiles for files you want to copy to another directory, folder, drive or computer across the network. Each profile defines a source location, a destination location and how often the files should be copied.

A copy of Second Copy can be found on the utility CD that shipped with your PrimeArray system. Click here to Download.

NAStart discovers and administers CD/DVD servers on the network and can remotely load disc images. It lets you display/modify settings, replicate server settings to other NAS servers, and import parameters to avoid manual setup. You can duplicate a whole CD or build an image from files.

Find it on the utility CD that shipped with your PrimeArray system or download from click hereDocumentation & Software.

eContent is CD management software with a client–server architecture: eContent Manager categorizes CD titles on the network, and eContent Client executes CD programs. Typical flow: Categorize → Pass to Clients → Execute. Manager can also control Clients.

Available on the utility CD or download at click hereDocumentation & Software.

eMulateCD emulates network folders/images as local CD-ROM drives — perfect for titles that must run from a local drive. You can map and emulate multiple drives simultaneously.

Included on the utility CD or download from click hereDocumentation & Software.

The all.html log file includes system details, event logs, network settings, etc. Retrieve it via:

1. Log into the PrimeArray Web Console.
2. Go to the Server/Maintenance tab.
3. Click the all.html link (mid-page).

1. Power down the server.
2. Open the case and find jumper JP1 near the front LCD panel (blue jumper by the battery).
3. Move from short 1–2 to short 2–3, then back to 1–2.
4. Power on — configs will be factory default.

1. Power down the server.
2. Locate the controller board attached to the LCD.
3. Set the red DIP switch to 1:on 2:on.
4. Power on and wait for “Clear Password” on the LCD.
5. Power down and set it back to 1:off 2:off.
6. Login to Web Console — default admin password is blank.

This problem is a result of a recent Microsoft OS patch installed by Windows updates. A full explanation of the conflict can be found at: Microsoft KB 925902

Check Disc Mirroring settings:

1. Login to the Web Console Manager.
2. Go to Disc Server › Disc Caching.
3. Ensure the function is Disc Mirroring and click Apply.
4. If “Skip mirroring if the disc image already exists” is checked, the disc may already be present.

1. Go to Disc Server › Disc Caching.
2. Confirm “Skip mirroring if the disk image already exists” is checked.
3. Under Disc Mirroring, choose replace existing image.
4. Open Select Discs and choose the image you want to overwrite.
5. Load the new monthly disc — it will replace the selected image. Repeat this process for each month.

You can’t move installed images between folders, but you can group them via a Group Share.

1. Open Disc Server › Disc Shares.
2. Click Group Share, enter a name, and apply.
3. On Share Target, click Select Discs and move chosen images to the right box. Apply.
4. Optionally adjust permissions (default is Read-only for everyone).
5. Access in Windows at //<PrimeArrayServer>/<group_share_name>.

1. Go to Security › File.
2. Click Create Folder and name it.
3. In the Sharing field for that folder, click Create to set the level, then Apply.
4. Open Share Permissions and add users/groups.
5. Access in Windows at //<PrimeArrayServer>/<folder_name>.

Use the QuickStart setup guide that shipped with your system or download it from click here Documentation & Software.

Maxtet requires a 68-pin HD LVD SCSI connection. Recommended adapters: Adaptec SCSI Card 29160 or Adaptec SCSI Card 2940U2W. Avoid Wide/Ultra-Wide adapters to prevent SCSI errors.

Follow the QuickStart guide from the box or download from click hereDocumentation & Software.

Use the step-by-step guide in our docs: click hereDocumentation & Software.

Download the iSCSI product manual (AutoStor XR/XL) from Documentation & Software.

Use the QuickStart setup guide (boxed) or download it: click hereDocumentation & Software.

Download the Duplicator product manual (DupliCore) at click hereDocumentation & Software.